How do I find the products in the Greenwich Online Shop?

You can do this in the following ways:

Consult or search for the products you want to buy using the search engine on the top left, where you can enter the name of the product you are looking for.

Selecting the product category you are interested in from the menu on the left, and once selected, all the associated products will be displayed on the right-hand side of the menu.

When you find the product you want, you can consult all the available information about it by clicking on the 'View' button. If you do not find the product you are looking for, please send us an email to

How can I add products to my cart?

If you have decided to buy a product, click on the "Add to cart" button in the bottom right corner of the images of each product. This option will take you to a new screen where you will have to enter the desired quantity, and by clicking again on the "Add to cart" button that appears to the right of the Price / Unit, you will definitely add the desired product. By clicking on the "Back" button, you can continue with the selection process and add new products.

How do I know what I have bought?

You can check your basket at any time by clicking on the "My basket" button at the top right of the page. Just zoom in and a drop-down list with all the items you have added will be displayed.

What forms of payment are available?

You can place your order in Euros by selecting one of the following payment methods:

Cash on delivery

Credit card


Bank transfer

In case of cash on delivery payment will be enabled according to provinces, in this case the payment is made upon delivery of the goods.

In case of credit cards we accept the credit cards shown on the payment pages of the website. We will authorise your credit card at the time of your order. In the event that the amount cannot be charged, regardless of the reason, the order will be immediately cancelled. In order to avoid fraud, payments made via this website will be handled with the banks involved.

In the case of payment by bank transfer, an e-mail will be sent to you informing you of the beneficiary account and the order number assigned.

How can I find out the status of my order?

Once the order has been confirmed and the payment has been made, we will send you a link, through which you will be informed at all times of the status of your order.

Can I return the order?

It is important that if you have decided to cancel the order, before it has reached you, you contact us via email to cancel the order to try to avoid being delivered to the carrier. In the event that your purchase is already in transport, we will proceed to collect the purchase and pay you the amount of the same, deducting the costs of transport collection.

In any case, please bear in mind that you have 14 days from the delivery of the product to return it. Please check the condition of your order once it has been delivered to you by the carrier.

Warranty Conditions

All our products come with a two-year warranty covering possible manufacturing defects, starting from the time of purchase of the item. Please note the warranty conditions:

The warranty is limited to the value of the product. It does not cover damage caused by accident, misuse or neglect.

Keep the purchase document (TICKET OR INVOICE) that you will receive with your order. It is essential for the guarantee to be effective

aWe will study the damage to your item to check that the guarantee is applicable, in which case we will repair it or, if this is not possible, we will replace it with a new one. Of course, if it is a defective product, we will assume the cost of returning it, as long as you notify us within 48 hours of receiving the order.

The locks on our products are designed to prevent accidental opening, but cannot prevent tampering with the item or theft.

Shipping Conditions

Shipping to Spain (Peninsula):

For an order over 30€, shipping costs are free of charge.

For orders under 30€, shipping costs are a minimum of 5,77€ per order.

Delivery time: 24-48 hours

Shipping to Portugal:

For an order over 60€, shipping costs are free of charge.

For orders under 60€, shipping costs are 7,99 euros per order.

Delivery time: 3 to 7 days

Deliveries to France (mainland) and Belgium:

For an order over 100€, shipping costs are free of charge.

For orders under 100€, shipping costs are 15 euros per order.

Delivery time: 3 to 7 days

Shipping to Germany:

For an order over 100€, the shipping costs are free of charge.

For orders under €100, shipping costs are €15 per order.

Delivery time: 3 to 7 days

Ireland, Finland, Estonia, Lithuania, Latvia, Latvia

For orders over 200€, shipping costs are free of charge.

For orders under 200€, shipping costs are 20 euros per order.

Slovakia and Slovenia

For an order over 150€, shipping costs are free of charge.

For orders under €150, shipping costs are €15 per order.

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