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At Icomed, our main goal is that all our customers are satisfied, so if you are not satisfied with the product received you can return it. The customer will have a period of 30 working days to exercise the right of withdrawal - according to Article 44 of Law 7/1996, of January 15 on Retail Trade Management as amended by Law 47/2002, of December 19. It will be the law of the place where the product was delivered or where the service was provided that determines the days to be considered adept.

Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer fast and effective service to our customers. The return service has a charge of 8 euros per box/package sent, for return costs, as a transport. The customer must send an email to Icomed (devoluciones@maletasgreenwich.com), indicating their intention to return the product, which will receive an email responding with the instructions to be carried out to make the return. Specifically, the customer must send a package to Icomed with:

Items in their original packaging.

The delivery note received with the order.

The return costs will be borne by the customer, who must send them safely with the necessary guarantees so that the returned goods arrive in perfect condition

The products must be returned correctly protected, in their original packaging, in a perfect condition for resale (without damage, breakage or dirty), with all their accessories, instruction manuals and documentation. The products must be shipped to the following address: Icomed , S.L. C / Campello No3 Nave 5 . I La Cala 03509 Finestrat Alicante.

The return may not be made under any circumstances if the products supplied were manifestly the subject of use. Shipments that do not include any element that allows the sender to be identified (no order, no return, first name, last name and address) will not be accepted. Once the package has been received in Icomed's warehouses and it has been verified that the returned products are in perfect condition, the refund process will be carried out. The customer will be informed of this procedure by sending an email. The refund to the customer's bank account or Paypal account, which he used for the purchase of the order, will be made within a maximum period of 14 days from the receipt of the product by Icomed. If the customer used a credit card, the refund will be made before the end of the corresponding month. The value of the refund will be equal to the purchase price of the returned product, reduced by the return costs. In the case of products defective or that do not correspond to the order placed by the customer, the return costs will be borne by Icomed S.L. If the customer has used gift checks or promotional bonuses, they will be returned to their account.

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