Exchanges and Returns
At Icomed, our main objective is that all our customers are satisfied, therefore, if you are not satisfied with the product received, you can return it. We guarantee total customer satisfaction.
If you are not completely satisfied with your online purchase, pyou may return unused merchandise, in its original box, within 14 calendar days from the delivery date. Subject to the rules described below.
You have the right to withdraw from the purchase agreement at any time up to 14 calendar days after the delivery date - according to Art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19. The law of the place where the product was delivered or where the service was provided will determine the days that are to be considered business days.
Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer quick and effective attention to our customers. The return service has a charge depending on the type of suitcase and country of origin. We detail the different possibilities:
The return service has a cost depending on the size of the suitcase and the country of origin:
Spain (*) :
- 10 € for Cabin suitcase.
- 15 € for a medium suitcase.
- 20 € for a large suitcase.
* Except Islands Balearic Islands:
- 25€ per bag.
Portugal:
- 15 € per Cabin suitcase and medium.
- 20 € per large suitcase.
Rest of countries: return costs are the responsibility of the customer.
To request a return, the customer must contact us through our contact form or through our email indicating:
- The email address with which the purchase was made.
- The order reference.
- The reason for the return.
You will receive an email with instructions to complete the process.
The package must include:
- The items in their original packaging.
- The delivery note received with the order.
The maximum period to report a defect in the product is 48 hours from receipt of the order.
The expenses return costs are borne by the customer, the return costs will be borne by the customer, who must send them safely with the necessary guarantees so that the returned merchandise arrives in perfect condition. Except for defective products or errors in shipping.
The products must be returned in their original packaging, properly protected, without signs of use and with all their accessories, manuals and instructions. in a perfect condition for resale (no damage, breaks or dirty), in a perfect condition (no damage, breaks or dirty).
To request the return of your order, you must send an email to atcliente@maletasgreenwich.com, indicating your order number, and your request and reason for return.
Finally:
- Returns of products that have been used will not be accepted.
- Shipments that do not include any element that allows the sender to be identified will not be accepted. The package must allow the sender to be identified (order number, name and address).
Once the package has been received at the Icomed warehouses and it has been verified that the returned products are in perfect condition, the refund process will be carried out. The client will be informed of this procedure by sending an email. The refund into the customer's bank account or Paypal account, which was used to purchase the order, will be made within a maximum period of 14 business days from receipt of the product by Icomed.
If the customer used a credit card, The refund will be made before the end of the corresponding month. The value of the refund will be equal to the purchase price of the returned product, less by the return costs. In the case of defective products or products that do not correspond to the order placed by the customer, the return costs will be borne by Icomed S.L.
If the customer has used gift vouchers or promotional vouchers, these will be returned to their account.
