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All products are delivered from our sourcing centers We will make efforts to deliver the ordered products within the estimated timeframes (e.g. approximately 4 business days, if product availability exists). Please note that delivery times are estimated - they are not guaranteed and should not be taken as such.

If your product is not delivered within the specified timeframe, please contact pedidos@maletasgreenwich.com indicating your order number, order date and name or email address. This will help us track your order and communicate the delivery date. If we do not deliver the products within the estimated timeframes, we will have no liability for any delay we have incurred or the consequences of any delay.

If you have not received any items from the order within 30 days of the e-mail shipping notice, you will have the option to cancel your order and request a full refund. If you wish to cancel your order at the end of this period, please notify us by requesting a full refund. If the ordered product has not been delivered to you, we will refund the total amount including shipping costs.

We only carry out transports by courier or transport companies. Please note that signature is required upon receipt of the order. All products must be signed by a person over the age of 18. If there is no one at the competent delivery address to accept the delivery of the products, you will be asked to contact our transport service to set an alternative delivery date or a place to pick up the products.

Ownership of the products and the risk of damage to the products are assigned to you at the time of delivery. If when delivery occurs, the packaging is damaged, you are asked to open the package in the presence of the courier or carrier to check the conditions of the products. In case of damage to the products, you must write them down in the delivery note and contact pedidos@maletasgreenwich.com.

Deliveries may not be made in post boxes.

for defective or mistakenly delivered products, we will also refund the return costs incurred to return the item. Depending on availability, we will send you a new shipping notice by e-mail and send you automatically and immediately the correct product assuming the shipping costs, in case the same item does not remain in Stock we will refund the amount of the purchase.

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